Bad customer service and no protection of credit card payment details

I never heard of Tamra before going to Jeju and had a little doubt on them but thank god their service is at the above par

I love the part that my booking was rebooked with lowest price

Overall the service of Tamra is good. We didn't encounter any major difficulties during pick-up and drop-off of the car. However, GPS needs to be calibrated as it gave inaccurate info that leaded us wrong locations for a few occasions.

Was a little disaapointed with Easyrentcars' platform as the car's description stated in the portal, it can withholds 4 big luggages but the actual space only allows 2.5 big luggages. Eventually, we had resolved by putting 2 luggages at the passenger' seat.

The handing over and taking over process was very fast and the transaction is very transparent. The customer service was friendly and they are able to communicate in english.

I tried to get help from TAMRA helpline as I encountered some problem with the car. The person showed his impatience and replied me rudely and he didnt even make effort to help me with my problem.

The vehicle provided was not the model I had booked through easyrentcars.com, but it was an equivalent model, and seeing as I booked "economy", it was more than enough to get from A to B. Price was the same. Our only complaint is that the gas tank was almost empty when the car was picked up. I didn't realize until I was almost out of gas, and had to make a detour. The condition of the car was cosmetically poor (many scrapes and scratches), but that didn't matter to me for cruising the countryside. It ran well and had no mechanical problems. I was expected to document pre-existing damage to the vehicle using my own cell phone pictures, which was strange as a foreigner, but possibly normal in Korea. Huge bonus points to Tamra for being one of the only rental companies on Jeju island to rent to foreigners (non-koreans). At least one of their employees is impressively trilingual (English, Korean, Mandarin), which is a big deal for international travelers.