Bad customer service and no protection of credit card payment details

The Tamra store should have known that my flight KA325 would arrive in Jeju after their closing time at 08:00 PM on 22/06, but they still accepted the order. This led to me having to take a taxi to the hotel that night and then another taxi to the airport the next day (23/06) to pick up the car. The time and money I lost should be compensated by both you (ZuzuCar and Tamra).

私だけが運転するだったので、最初免許証の提示は私だけがしましたが、外国人なので信用性に欠けるみたいで…結局韓国人の彼も免許証を提示しました。 返却は手続きはなく、レンタカー屋さんの駐車場に駐車して終了だったので、お手軽でした。

クーポンの発行などで、普通日本では考えられないような値段になりました！ 外国のレンタカーは初めてで、正直、実際借りるまでちゃんと予約されているか不安はありましたが…こういう多言語対応のアプリがあると安心です。

aged car and doesn't seem to be good mechanical condition. very dirty air duct with strong smell of dust. empty tank when getting the car, need to find gas station immediately. I will never use Tarma again.

good and easy booking, just need to have better partner.

it could be better if they can provide us an umbrella to the shuttle bus when its raining

My family came from Singapore to Jeju for a vacation in which we planned to see the beauty and attractions of the island. To do so we rented the car from Tamra. The overall experience we had was Excellent! I would like to highlight two unique cased related to the good service we received from Tamra and specifically from Azim, who is a senior manager in the company: 1. Upon the pickup of the car we discovered that the model I booked was not wide enough to sit 2 child seats + adult in the back. Tamra were very kind and agreed to change the model to a wider one with no extra cost and in an efficient manner. 2. On our way to the drop off, just before boarding a flight to Seoul, we had a flat tire. Azim sent a service car to handle the issue, and personally drove us to the airport without going through the process of returning the car so that we will not miss our flight.

Booking process was smooth and easy.