Average car

I put the lowest points possible for each category in order to stop anyone else form going through what i went through. I fact the car was okish, and the ease of drop off was fine. The pick up was a bloody nightmare, with a bullying man trying to upsell me Insurance which i didn't need, getting very loud when i finally refused, and as he was trying too deal with 3 other angry people at the same time, it made me very upset, after a 28 hr flight from NZ. Hi name was Krish. Never ever again will I set foot into such a shabby and shoddy business place.

Ok

The staff at the pick up were quite rude. Car was not washed. Staff at drop off in Exeter were very helpful

Took a very long time to get the car. The guy on the desk kept sales pitching to get the person in front to upgrade. It was extremely frustrating. Also on the paper work it said to go to a different pick up address, wasting my time walking around while it was raining

I didn't get the car that I booked online. The choice they gave me on the spot was to upgrade to a car that was so huge I wouldn't have been abled to drive it, or a smaller car that had a broken rearview miror and was absolutely disgusting. There was grease all over the car and was smelly. I logged in a complaint with the guy who gave me the car at your London office and he said he will speak to the head office to get me a refund or a discount on my order it was three days ago and I am still to hear from him. The most horrible experience of my life renting a car. Next time I will stick with Europcar or Avis!!! On top of everything I had to wait 45 mins to that car because they couldn't give me token to leave the car park.