Was almost unable to rent due to booking internationally

United States

Reviewed: Thu, Dec 26, 2019

About Budget: 8.0 /10

I was told that I would be unable to rent the car because I had made an international booking and didn't have a international drivers license. I have a US drivers license, even though I reside in England. This was extremely frustrating and almost resulted in me not being able to hire the car. Upon booking, I saw a list of acceptable IDs, which included a US drivers license. The manager sorted it out, luckily, and I was able to hire the car after all. But I had an extremely negative experience with the person at the counter and whatever policy she was referring to seemed totally absurd. Why would I need an international driver's license if I had a US one?!

Medium SUV | Ford Escape or similar

1 days rental

Relevant Reviews on Budget Denver Intl Co

a.laing

United States

6-day rental

Large SUV | Chevrolet Suburban or similar

Reviewed: Mon, Feb 24, 2025

“frustrating but with an eventual good outcome.”

About Budget: 9.0 /10

We arrived at 10pm at night due to flight delays. There were over 100 people in the queue and after 30 mins they told us they had only 2 wheel drive vehicles and no others despite booking a 4WD large vehicle. this was the same for most of the people around us. This was unacceptable as we were going to be driving in snow on ski fields for the 5 days. We eventually after 3 hrs saw a customer service person who did provide us with a suitable car but it was much smaller than we had ordered and paid for. We were grateful but would have liked to see a refund for the smaller vehicle. This was not offered at any stage.

About QEEQ: 10.0 /10

no concerns.

Dominic Harrington

United States

1 days rental

Reviewed: Tue, Oct 22, 2019

About Budget: 8.0 /10

They promised a Ford Escape or a similar grade vehicle, but we got a Mitsubishi instead, which was quite a letdown. The price might be lower than booking at the store, but it's due to the downgrade in car model. It's not a problem with Budget, but rather the third-party service QEEQ, which I wouldn't use again.

Donna Beard

United States

1 days rental

Reviewed: Wed, Jun 24, 2015

About Budget: 6.0 /10

When renting from the Budget-Denver branch, it felt like they were trying to add extra charges. The return process was fine.

About QEEQ: 10.0 /10