Very satisfied.

The procedures were simple and the process was clear.

They didn't force us to buy insurance; they just asked if we needed it. Their attitude was always very good, and the procedures were simple. I only needed my driver's license and a translation, which didn't even have a photo or signature. The customer service was helpful and just made a copy for us and processed it immediately.

Car was not as advertised, no rear seat belts and no air con, no alternative cars to hire, a bench seat instead of rear seats, arrived to find I would be driving in Thailand while people and children in rear of car would not be wearing seat belts

After telling easyrentcars about their been no rear seat belts in the vehicle, easy rent cars are happy to carry on selling this vehicle available to families from all over the world because it is not compulsory by law to wear seat belts in the rear, so keep clear if you value the life of your children or passengers sat in the rear

They were expecting us, the car was ready in front. Staff even helped with the bags.