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Search for ESSENCE Car Rentals in Orlando

Non Approved Charge Added Surreptitiously

Reviewed: Mon, Dec 16, 2019
About ESSENCE: 9.0 /10
My voucher was for $142.65. I declined all extra insurance, gas, etc. When I was handed my bill, it came to $187.79. This is because Value adds, without asking permission, a fee for "RSA" of $3.99 per day. "RSA" apparently is "road side assistance." I immediately told the desk person I did not approve that. She said it was too late to remove this unapproved charge, and I should call their office. This is the second time they have done this to me. This is outright theft. Also, I was told when I returned the car that I would be emailed my final bill, and I wasn't.
Nissan Versa image
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Compact | Nissan Versa or similar

Relevant Reviews on ESSENCE Orlando - Airport (Florida)

R.Hollinger

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Intermediate | Toyota Camry or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Mar 10, 2020
“Resolve pricing problem and very satisfied.”
About ESSENCE: 8.7 /10
Car rental price exceeded amount on reservation amount in several areas. Will take up w ccard company but prefer to get it reserved w you. Pls contact me.
About QEEQ: 7.0 /10

R.Lopez

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Full Size Van | Dodge Grand Caravan or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sun, Aug 4, 2019
“All service staff were excellent”
About ESSENCE: 10.0 /10
Great price and staff
About QEEQ: 10.0 /10
They get you the best price

J

View more >
Full Size Van | Dodge Grand Caravan or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Jul 2, 2019
“Terrible, the manager forced additional liability insurance I declined for liability which turned”
About ESSENCE: 4.7 /10
Into a verbal confrontation and cost an additional $100 + dollars. Based on my experience I will rent from a reputable car rental company going forward.
About QEEQ: 8.0 /10

g.mangaran

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Economy | Toyota Yaris or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Apr 18, 2019
“Suck car rental company.”
About ESSENCE: 2.0 /10
Value car rental in Orlando, Florida will take advantage on you, not other car rental company that will upgrade your car free. They call it upgrade but the car that they gave it to me is older model with a lot of scratches, no keyless entry and smell stink. Not worth it for forcing us to upgrade. First time I got a problem with car rental company. I will never rent a car in this company again, never.

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Full Size Van | Dodge Grand Caravan or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Mar 14, 2019
“Don't waste your time or money”
About ESSENCE: 5.0 /10
It was an awful experience. They denied my credit card CDW and would not let me decline their insurance. I provided proof that my credit card covers it and that I am insured. It very much felt like a bait and switch which doubled the cost of my rental.
About QEEQ: 9.0 /10

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