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Don't waste your time or money

Reviewed: Thu, Mar 14, 2019
About ESSENCE: 5.0 /10
It was an awful experience. They denied my credit card CDW and would not let me decline their insurance. I provided proof that my credit card covers it and that I am insured. It very much felt like a bait and switch which doubled the cost of my rental.
About QEEQ: 9.0 /10
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on ESSENCE Orlando - Airport (Florida)

S.VanOrden

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Compact | Nissan Versa or similar
Reviewed: Thu, Jan 9, 2020
“Not convenient!”
About ESSENCE: 8.0 /10
Not enough staff working there. Had to wait for a long time to get our car. Staff tried to scare us with issues concerning insurance even though we assured them that we had adequate coverage. Car was new and in great condition. No complaints about the car.

J.RODRIGUEZ

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Thu, Aug 22, 2019
“was not told about extra charges at end of rental period”
About ESSENCE: 8.0 /10
the car was old and hardly had any fuel.Person at pick up counter was nice to replace for a better vehicle

C.Schmid

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Jul 10, 2019
“My overall experience was ok”
About ESSENCE: 6.7 /10
Not impressed at all and ultimately will not use this company again. The staff were heavily pressuring me to purchase the insurance. And told me I would have to pay $4000 cash when I turned the car in if their were any damages. I also had no idea I would have to put a $300 deposit since I refused their insurance. It’s refundable, however it’s an expense I was unaware of. And the rental car ended up being double what it was priced at. Bottom line, my experience with them gave me severe anxiety at the beginning of my trip it also took about 20/25mins to get the car and be on our way.

T.Lujan

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Jun 15, 2019
“I will never use your service again. It ended up costing us twice what your website said”
About ESSENCE: 5.3 /10
They are the worst rental car service I have ever used.
About QEEQ: 10.0 /10

D.Keaton

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Full Size | Chrysler 200 or similar
Reviewed: Tue, May 7, 2019
“Pleased but worrie some at return!”
About ESSENCE: 9.0 /10
Being located at a Holiday Inn was strange. When I got on a shuttle for the airport @ 5am, I had waited for about 25 mins. I was the first passenger in line and by the time the shuttle to airport provided by Holliday Inn arrived there wasn’t enough room for everyone waiting. After boarding and having people that would have to wait for 30 mins for the shuttle to return the driver asked if there was anyone on board that was from the car rental company, if so we had to exit! To be honest I didn’t say a word because if I had to wait again I might miss my flight. The car rental assured me that there would be no problem using there shuttle because they didn’t open until 6am but unfortunately that proved to be false. The family group of 6 that had just dropped off there car and had to get to the airport where told they would have to wait until there was room left once hotel guest had been taken care of. Over all I really liked the rental company and my car but not having a shuttle running if there own before 6am was unacceptable and caused a big problem.
About QEEQ: 10.0 /10

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