Easy. Just as it says on the tin. Would consider using again.

Picking up the car in Berlin was very convenient; it was just a few meters from my hotel in the city center. They offered an SUV upgrade for an additional 5 euros, which was nice, but since my driving skills are average, I decided to stick with a smaller car. The staff at Hamburg airport were quite indifferent, and they closed earlier than other rental companies on the 31st, at 4 PM, though my scheduled return time was 4:30 PM. So I returned the car through self-service and hope there are no other issues.

The service was excellent and everything went smoothly.

The service is enthusiastic, the store address is clear and easy to find! The procedures for picking up and returning the car are simple and fast!

The counter staff let me buy another fully protection insurance, but when I take that booking, I but the super cover for the insurance

Should have more service staff on days with high volume. Will be able to check most of puck up timing and stand by more staff. Overall staff experience was excellent though. Just a bit short handed.