The pick-up process was quite fast, and they gave us a Skoda. The car was new and had great performance.

The procedures for picking up and exchanging cars are quite simple and convenient. Both of our cars were equipped with GPS navigation, which was very useful.

The service was good and they upgraded us to an automatic car for free.

The attitude, waiting time, and vehicle condition were good, but the coolant was not sufficient. By the fourth day, the car's radiator alarm went off. The customer service's English was poor, and they hung up after failing to understand me. Very disappointing! The reserved Mercedes A was unavailable, and the only replacement was a Skoda. I wanted to upgrade to a C or E class, but none were available. I'm starting to think AVIS uses Mercedes as a gimmick to attract customers but doesn't have any in stock. They just claim they're rented out!

Booked Premium car Mercedes or Similar Brand. But Avis gave me lower grade car Skoda. Ridicules.