Satisfied

Excellent service. As my driving experience was less than 2 years, they swapped my car for a lower tier one, a Mercedes station wagon, and refunded the difference. The staff at the store were extremely polite, and the insurance prices were very transparent. This trip to Germany was highly satisfying, especially in Munich, which I loved the most. Traveling around Germany, I liked every city, and the people were very friendly. The highways have no speed limit; most right turns were allowed on red lights, overtaking is done on the left, and slower vehicles should stay on the right lane. I drove at 150-160 km/h in the leftmost lane. Always use your turn signal when overtaking and returning to the original lane. Overall, stick strictly to the rules. This trip had zero accidents and zero violations.

Efficient and friendly service with good car condition. I booked a Golf but almost got a BMW 1 Series. Ended up with a Peugeot 308 as I needed a bigger trunk. Not sure if that counts as a downgrade.

The reserved Golf was not available, so I was given a diesel Nissan Juke. The car was in good condition, had good handling, and was fuel-efficient. Avis's car pick-up and drop-off at the airport were quite convenient, and their service attitude was decent, though the wait time when picking up the car was a bit long.

The domestic service was very attentive. In Germany, the procedures were different due to local customs. When picking up the car, we filled out forms, registered information, and paid with a credit card. Then the staff handed us the car key and related documents, along with a small piece of paper in German indicating the parking location. We had to find the car ourselves without any inspection procedures. When returning the car, the AVIS staff asked us to wait. After about 15 minutes, they asked if we were returning the car, and told us to go to the parking garage to hand over the keys. After searching around, we finally found someone to inspect the car. The inspection was thorough; they looked around the car and used instruments to test it. After confirming there were no issues, they took the keys, and we went back to the counter for the final settlement. Fortunately, we had allowed enough time, so our schedule was not delayed. The car was new and in excellent condition, fully equipped with all the features of the top model available domestically, making the driving experience very enjoyable.