The service attitude was acceptable, but the car we actually got was completely different in level from the one described.

Arrived 40 minutes early. Normally, after completing the formalities at Terminal 1, I would rush to the parking lot at Terminal 2. There was no car available. Numerous phone calls were made back and forth, and it took 54 minutes past the scheduled pick-up time to get the car. It really messed up my plans. Returning the car in advance went smoothly.

As soon as we entered the store, they started explaining various insurances and road conditions to us. A full coverage would cost an additional 3,000 yuan, which was quite reassuring. However, we only purchased the basic insurance as planned.

The reserved model may not be the one you actually receive. The car rental company might give you a similar model to avoid giving you the one you want unless you pay extra.

there is extra cost for my car pick up location which was not included in the prelim booking invoice amount, and with no explicit statement mentioning the above cost