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Search for ACE Rental Cars Car Rentals in Sydney

A very disappointing experience

Reviewed: Mon, Dec 2, 2019
About ACE Rental Cars: 5.3 /10
Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.
About QEEQ: 10.0 /10
Toyota Corolla Hatchback image
ACE Rental Cars
Sydney
Australia
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Sydney Airport

Rudolf Sophia

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ACE Rental Cars
Sydney Kingsford Smith Airport(SYD)
Sydney
Australia
Reviewed: Wed, Mar 6, 2019
About ACE Rental Cars: 10.0 /10
Overall, it was okay! I've rented from Ace many times because it's cheap. The location is not inside the airport, so you need to take a shuttle bus. The pick-up spot has changed, it's no longer at the 15-minute free zone, but now it's at the right side of the international arrivals exit where the big buses and hotel shuttles are, which is closer. The car is a bit old, but the service is good. It's fine.

R.Ablett

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Compact | Toyota Corolla Hatchback or similar
ACE Rental Cars
Sydney
Australia
Reviewed: Fri, Feb 7, 2020
“Not the best, be careful when you rent”
About ACE Rental Cars: 8.0 /10
Brilliant staff on pick up, no upselling. When we returned the car, the car was checked and we was told everything was ok. We unloaded the car and was waiting for a taxi to go to Sydney when the guy who had checked our car come up and said someone in the office had said we had been SMOKING in the car. No 1 how would someone in the office know anything with out leaving the office? No 2 We don't smoke nor have we ever smoked. No 3 when I challenged the guy he said it must of been the people who had rented the car before us!. No 4 As non smokers we would have noticed No 5 Is it a scam? Mmmm
About QEEQ: 10.0 /10
Great company, easy to use app and website. Great helpful staff.

M.Sahid

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Economy | Toyota Corolla Hatchback or similar
ACE Rental Cars
Sydney
Australia
Reviewed: Wed, Jan 29, 2020
“Fabulous”
About ACE Rental Cars: 10.0 /10
Service was great
About QEEQ: 10.0 /10

J.Chegwidden

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Economy | Toyota Corolla Hatchback or similar
ACE Rental Cars
Sydney Kingsford Smith Airport(SYD)
Sydney
Australia
Reviewed: Mon, Jul 1, 2019
“You need to disclose insurance is not included at the time of booking!!”
About ACE Rental Cars: 4.7 /10
You need to disclose insurance is not included, i found it very sneaky that you wait until I picked up the car to over charge me for insurance which was more expensive that the car rental. I would have booked with others who would have worked out cheaper!!
About QEEQ: 8.0 /10

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Economy | Toyota Corolla Hatchback or similar
ACE Rental Cars
Sydney Kingsford Smith Airport(SYD)
Sydney
Australia
Reviewed: Wed, May 8, 2019
About ACE Rental Cars: 5.3 /10
Staff in the morning was great but made my business partner pay the insurance again. Dropping the vehicle was worse. No instruction, had to wait for 10 minus to get the car to be taken back and then the counter staff almost made me miss my connection as they could not organise the shuttle bus to drop us off at the airport. Another company driver had to step in and get me to the airport so I would miss my connection.
About QEEQ: 7.0 /10

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