Didn't get my guaranteed model

They have English speaking customer service. No English GPS for small cars but Tamra has informed to download Naver via whatsapp days before arrival. Overall, very good experience.

Didn’t read the fine prints, but I thought I was receiving a full tank car. Received only with quarter in the tank, and told to return it on the same level. The GPS given was in local language and we were not given any instructions on how to use it which I finally figure out on the third day of my rent.

Okay. No price drop was available for me during the booking process. Will try again later.

There is a US guy that speaks english... he is from NYC. So its a breeze to rent a car here. Careful of the CDW as its pay first claim later type of insurance.

My family came from Singapore to Jeju for a vacation in which we planned to see the beauty and attractions of the island. To do so we rented the car from Tamra. The overall experience we had was Excellent! I would like to highlight two unique cased related to the good service we received from Tamra and specifically from Azim, who is a senior manager in the company: 1. Upon the pickup of the car we discovered that the model I booked was not wide enough to sit 2 child seats + adult in the back. Tamra were very kind and agreed to change the model to a wider one with no extra cost and in an efficient manner. 2. On our way to the drop off, just before boarding a flight to Seoul, we had a flat tire. Azim sent a service car to handle the issue, and personally drove us to the airport without going through the process of returning the car so that we will not miss our flight.

Booking process was smooth and easy.

The car was dirty and not cleaned properly. The windscreen wasn't cleaned properly and was difficult to see through at night. The car condition wasn't great - there were issues with the gear which didn't affect the drive however you could hear sounds when you were turning the steering wheel to the left. The wheel didn't have enough air either. It was a bit of a hassle having to take a shuttle bus from the airport to collect the car. Waiting for the shuttle bus to arrive, and waiting for other passengers took some time.