Cheap and Easy

Excellent

Do not rely on the actual car model—it’s misleading! The car I was given wasn't even in the options! I had to randomly pick something just to leave a review! Because we had a lot of luggage, I booked a mid-size SUV, the Chevrolet Equinox, but they gave me a smaller Buick Envision. On the rental website, both cars were listed, but the Chevrolet was likely more expensive because it was larger. We scheduled to pick up the car at 9:30 AM, but when we arrived, they said the car was being cleaned and needed about 30 minutes. In reality, it took an hour and a half, and they handed us the smaller car. We explained that the car we booked was larger and that the new one couldn’t fit all our luggage, but the staff just shrugged and said, 'This is the only one available, take it or leave it.' They didn’t offer any price adjustment, and since we were already past the free cancellation window, we had no choice but to reluctantly take the car. Throughout the trip, we had to cram our luggage into the car, with some even placed at the rear footwell. Thankfully, our child was in a booster seat, so the suitcase placement was just bearable. On a positive note, the car was in excellent condition—very new and clean. However, constantly having to deal with the luggage arrangement was frustrating. Returning the car was quick, taking about five minutes without counting the time spent waiting in line. Since we had full insurance, they didn’t really inspect the car much before letting us go.

Overall experience was good, convenient and fast, short waiting time for car return.

The staff had a good attitude! There was a line to get the car, and we didn't get to choose it ourselves in the parking lot; instead, they directly gave us the keys.

Picked up car was not cleaned at all (interior). We had to wipe the back seat since something was spilled in it.