Good overall and car was great.

We are very satisfy for every thing, this third time I use EasyRentCars since May 2019, the first time the car was not very clean, the other two times were good, overall is pretty good.

It is very easy to book.

The worst car rental place. Bad customer service. Hidden fees. Terrible experience. I'll boycott this place as much as I can.

Worst car rental service ever, they run out of economic or medium cars. And don't agree to make upgrades, they make a list of customer with my same situation and make us wait until car returns. After spend more than 3 hours need to go to my hotel with out car and return next day to pick the car.

I had to change the battery ($5.99) in the key fob as I kept getting a low battery prompt. I told easirent when I returned the car but the attendant acted as if he could care less. Also, the front tires on the car were starting to get close to the end of their tread life.

The booking system did not seem to work well at all and they couldn't process the paperwork properly. Most problematic was the damage deposit, which is not a "hold" as it is with other companies, but was instead a charge, which would then be refunded. This is problematic when dealing with another currency as there is an exchange difference in a refund versus a charge which costs us money. When we complained about this we were told "its company policy" -- of course, why wouldn't it be? -- and then that our alternative was to pay $60 per day. It's just wrong. When checking out I asked to have a copy of the posting so I could be sure that it would be refunded, and I got some paperwork that did not show any amounts.