Waited for more than an hour for shuttle at midnight. No answer to call. Took another rental service

I am very please with the service and the process.

No comment

This particular branch was terrible. Added on £500 in hidden fees. Rude counter staff that talked to you like you was a idiot and wasting there time. Just ripped us off.

No and the customer service was terrible. They did not have a SUV nor a car for me and I had prepaid in full. I had to be shuttled back to the airport and rent a car at the last minute so the price was higher than it would have been had I booked it earlier. I am still waiting to be refunded. The attendant there asked for a deposit that could be anywhere from $350-$500 that was not mentioned at booking.

We were unhappy by the long wait in the very small and crowded office. But most upsetting was the pressure put on us to purchase the highway toll package which amounted to $112 Canadian for one week. We were told that if we didn't buy the package we could incur approx $100 US in fines. We were also told that some of the toll booths don't take payment other than through a registered pass system. We would not be able to turn around and thus get dinged with a fine. We tried to explain that we were primarily commuting between our hotel and Disney World. We thought that EasyRent would have a better knowledge of the number of tolls. However, we took their advice and purchased the toll package just to be safe. As it turned out, we passed through no more than 2 tolls. So guess who made the extra money? So what we thought was a great car rental deal turned out to be an extra $112 CND. A learning experience for sure!

We waited for almost 40 minutes for the van to pick us up . When it arrived people were getting off and were extremely upset, saying they were at the pickup location for 2 hours and still didn't get a car. The van driver called the office and my wife talked to the lady there questioning the line there and the lack of cars available and the lady said that they had issues there and would credit our rental charge. That didn't help us with a rental car @ 10:00 P.M. We found another car for over double the cost and finally went on our way. That was the worst car rental experience we've ever had. NEVER AGAIN!