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Your services are very fabulous.

Reference Number#47319006 the company should improve the quality of service, such as customer tracking system, and staff service mind.

Lots of scratches on the car provided and the drop off staff didn’t read the rental documents but pointing out the scratch marks which I have to tell him to look at the paper before informing me that I’ll have to pay for the damage. It’s wasting time.

Literally said it's a brand new car, totally clean and pretty ready. The counter staff was very helpful. Less than 10 min through the process of documentation and car inspection with informative guidance. Should be better if Europcar manages to have the signs within the arrival hall to the counter.

no counter inside airport terminal, hard to find it outside, especially when you are arriving in the evening.

so far so good