Waited for nearly an hour at the airport for the car, to the point where I doubted if I was standing in the wrong place.

After returning home, I was inexplicably charged over 300 dollars. The rental customer service said it was an upgrade fee, but we rented the model we had booked, and no one informed us at pickup. This is outrageous!

This rental company is a scam. We were attended by an African American woman. After we submitted our pick-up form, she insisted that we pay an additional $12 per day to get an SUV, otherwise, we would have to wait and couldn't get the car right away. We had already rented an SUV! Our scheduled pick-up time was 9:00 AM, but it was already 11:00 AM by then. After waiting for half an hour, she said the car was available but insisted we buy a $129 monthly toll pass. We called our friends in New York, who told us it was unnecessary as you can pay cash on the toll road, and we wouldn't need it for our short trip. In the end, we didn't buy it. In reality, during our four days in New York, Boston, and Philadelphia, we only paid less than $40 in tolls. Furthermore, the car we eventually picked up had been parked right there the whole time. They made us wait on purpose to scam us. Shameful.

Requested multiple upgrades, insurance included

The service staff was very friendly. The first car reserved for me wasn't cleaned, and the second one couldn't be found, so they upgraded me to a small SUV for free. Although it wasn't cleaned yet, an employee promised to take care of it immediately, and within 3 minutes, he brought the freshly cleaned car to me. Since I returned the car 12 hours ahead of schedule, I couldn't get the invoice on-site, but received it via email the next day in PDF format.