Would have been better if we're given the car on time and explanation for not getting the same car

Rented a few times, always a great experience

Picked up the car near Salzburg train station. They accommodated us early in the morning. The pickup process was very convenient. The best part was that we got a free upgrade to a brand new Volvo V60 with an automatic transmission, built-in navigation, and cruise control! It was amazing!

It's acceptable.

1. Significant discrepancy in order amounts: The amounts on the car rental site, the pickup invoice, and the post-swap invoice were completely different! At pickup, the staff gave me three different amounts! The last one was close to the amount shown by the rental site. 2. Overcharging: I noticed that the pre-authorization charge was significantly higher than the actual amount, so I verified multiple times with the car rental company. Finally, they told me the extra money would be refunded as a pre-authorization, but in reality, only €850 was refunded, and the rest was not returned! 3. Large unexplained charges: On October 19th, when I swapped the car, I was directly charged two amounts of $1271.39 each, totaling over $2500! I am currently communicating with the car rental company to find out why. 4. Confusion at pickup, meticulous at dropoff: During pickup, the staff asked me to inspect the car myself. After a round of inspection, I found discrepancies with the reported issues, such as a dent in the left door that didn't actually exist. When I asked a staff member to check, he was reluctant but eventually admitted it was an error. The dropoff was even more ridiculous; the staff circled the car multiple times and pointed out a tiny dent on the left door that I couldn't see even with glasses. They said it could be from someone else hitting my door. I was speechless!

The process was quite fast, but nobody took me to the parking lot to inspect the car, and they required me to sign off on the car's condition before giving me the keys.