Would have been better if we're given the car on time and explanation for not getting the same car

T.TEE

Austria

Reviewed: Tue, Oct 15, 2019

About Europcar: 7.0 /10

We booked the car to start rental at 9am, we were there at around 8:35 to prevent delay, completed all documentation at around 8:45am, was told that the rental will start at 8:30am since we were early, however i felt unfair so i requested to start at 9am instead, the lady who served us said we will have to wait until 9am. So i agreed and thought they will hand us the key at around 8:50am and go through the car with us so we can leave on time. However we were only served at 9:00am, by the time we got the car was way past 9am. Also during the waiting time, I realized my flight print out and other documents were mis-handed to the lady while making payment. When i walked to the counter and asked if my document was with her, the lady was quite rude and asked me to wait for my turn. We were not given Volkswagen Polo as booked on Easyrentcars.com. No explanation given as well. The man who served us for the car return had better attitude.

About QEEQ: 8.0 /10

Europcar

Salzburg

Austria

Economy | Volkswagen Polo or similar

1 days rental

Relevant Reviews on Europcar SALZBURG

Brandon Ivan

Austria

1 days rental

Europcar

Salzburg

Austria

Reviewed: Mon, Jun 24, 2019

About Europcar: 10.0 /10

Picked up the car near Salzburg train station. They accommodated us early in the morning. The pickup process was very convenient. The best part was that we got a free upgrade to a brand new Volvo V60 with an automatic transmission, built-in navigation, and cruise control! It was amazing!

About QEEQ: 10.0 /10

Muriel Aldington

Austria

1 days rental

Europcar

Salzburg

Austria

Reviewed: Fri, Jun 14, 2019

About Europcar: 10.0 /10

Very clear explanations.

Aurora Rhodes

Austria

1 days rental

Europcar

Salzburg

Austria

Reviewed: Wed, Oct 23, 2019

About Europcar: 4.0 /10

1. Significant discrepancy in order amounts: The amounts on the car rental site, the pickup invoice, and the post-swap invoice were completely different! At pickup, the staff gave me three different amounts! The last one was close to the amount shown by the rental site. 2. Overcharging: I noticed that the pre-authorization charge was significantly higher than the actual amount, so I verified multiple times with the car rental company. Finally, they told me the extra money would be refunded as a pre-authorization, but in reality, only €850 was refunded, and the rest was not returned! 3. Large unexplained charges: On October 19th, when I swapped the car, I was directly charged two amounts of $1271.39 each, totaling over $2500! I am currently communicating with the car rental company to find out why. 4. Confusion at pickup, meticulous at dropoff: During pickup, the staff asked me to inspect the car myself. After a round of inspection, I found discrepancies with the reported issues, such as a dent in the left door that didn't actually exist. When I asked a staff member to check, he was reluctant but eventually admitted it was an error. The dropoff was even more ridiculous; the staff circled the car multiple times and pointed out a tiny dent on the left door that I couldn't see even with glasses. They said it could be from someone else hitting my door. I was speechless!

Michael Marner

Austria

1 days rental

Europcar

Salzburg

Austria

Reviewed: Wed, Jun 27, 2018

About Europcar: 8.0 /10

No need to line up, pickup was immediate. They tried to upsell insurance, but we had already gotten full coverage through QEEQ, so we didn't buy the insurance they recommended. The rental staff didn't provide any introduction to the car and simply handed over the keys.

Bert Holt

Austria

1 days rental

Europcar

Salzburg

Austria

Reviewed: Tue, Jun 26, 2018

About Europcar: 10.0 /10

Satisfactory

About QEEQ: 10.0 /10