Got it right, eventually.

Pick up lot has not lights, very hard to see the condition of the car.

Like: Short line for checkout, car upgrade, good location- easy and fast return, quick shuttle back to airport. Best car rental experience to date!

Like: Car renting experience went smoothly although it was a bit confusing as to whether or not I was getting what I was asking for. Prices and offerings were really good so I stuck with it.
Dislike: After my car was confirmed and the credit card info was taken, the transaction ended a bit weird in that I was asked in subsequent email to provided info about my request and a screen shot of the credit card transaction which I did not. I was then told that the transaction would be confirmed in a few days. I thought I was being scammed and was concerned that my credit card info would be compromised. A couple of days later, I did get the confirmation and, I confess, I did contact Alamo to be sure that I had a car reserved because I didn't want to begin my trip with no vehicle or trying to negotiate a rental last minute. Luckily, I had a week for this to work out and for me to feel comfortable. Once that happened, all was good.

Like: easy pickup - all insurance pd with reservation, not a big pushfor more.

Like: Nice friendly service at the counter. The car was excellent - large enough for all our ski gear - and there was a lot of it!!!
Dislike: Nothing - all great