A very curious arrangement

M.Riordan

Ireland

Reviewed: Wed, Sep 18, 2019

About Easirent: 6.3 /10

Dublin airport car rental. Google. Easy. Arrive in Dublin. Call Easyrentcars. Stand in pickup location for 25 mins. Get on bus for 40 mins to car rental site residing 800 yards away. Reason: it’s a Hilton hotel shuttle. Route: drive 5 miles away from airport in rush hour traffic, drop people at Hilton, turn around and drive 5 miles through rush hour traffic back to airport and drop off poor car rental customers at Easirentcars. Wait for 30 mins to speak with front desk. Provide €2600 ‘deposit for damage’. Watch staff look perplexed that I wanted the car on the booking. Informed that a 7 seaters isn’t on site. Sit down and contemplate some inappropriate actions. 20 minutes later car arrives. Wait further 10 minutes as paperwork not ready. Woman on reception laughs saying it’s not always like this. Contemplate more bad things. Drive car away and drink heavily. After journey is completed. Angry. Unlikely to use them again even if I had to drive my family away from an apocalyptic event.

Mini Van | Volkswagen Touran 7 Seats or similar

1 days rental

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S.Banim

Ireland

1 days rental

Mini | Toyota Aygo or similar

Reviewed: Sun, Sep 22, 2019

About Easirent: 8.0 /10

Very slow due to inadequate number of staff and difficult customer ahead of me

About QEEQ: 8.0 /10

B.Rolling

Ireland

1 days rental

Full-Size Van | Ford Transit 9 Seats or similar

Reviewed: Tue, Sep 17, 2019

“Terrible from all aspects, picking up, condition, add on prices. etc etc”

About Easirent: 4.0 /10

Terrible experience, Condition of 1st van was totally unacceptable. service was poor when picking up both vehicles, just terrible all around. Have sent in a formal complaint but yet to hear back, not holding my breath on the reply.

Ireland

1 days rental

Intermediate | Kia Optima or similar

Reviewed: Tue, Jul 16, 2019

“Ridiculous asking for proof of address and payslip without notice”

About Easirent: 9.0 /10

Over 69 mins providing proof of address and payslip without prior warning. Person before mr had same problem. Ridiculous and should be compensated

J.Slocombe

Ireland

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Sat, Jul 6, 2019

“Acceptable, but a Few Things Might Be Improved”

About Easirent: 7.0 /10

Counter staff were friendly and helpful, but I was not made aware of the a weakness in the model (Honda Jazz) - yellow tyre pressure light coming on, which was a worry, as I had no handbook. The car drove beautifully throughout. Maps (as well as the aforementioned handbook) might have been provided. The 2000 Euros (security) asked for at check-in was a shock. I am still awaiting the refund (I was told to wait at least fifteen days). I left my sunglasses in the car, and e-mailed to ask whether I could get them sent to me (with me paying the postage) a week ago , but no reply so far.

C.Doherty

Ireland

1 days rental

Compact | Ford Focus Estate or similar

Reviewed: Sun, Apr 28, 2019

“Poor service, bald illegal tyres on vehicle and no drop off details”

About Easirent: 3.7 /10

There was no courtesy bus on the day of our arrival and I got a taxi to the hire car base. The attendant asked me did I get a receipt and when I hadn't, did not reimburse me for the fare.The car tyres were bald on the front outside edges. I showed this to the booking attendant. He said there was no other vehicles and they were ok. He then marked them on the condition report. When I lost my key (and later found) in Donegal - they said the spare key was in Liverpool??? When I returned the car - I later found out it was a different location. The attendant said the tyres would be replaced immediately. EasiRent hired me a car that was both dangerous and unroadworthy

A very curious arrangement

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