Good all round

Really easy to pick up and drop off, friendly staff, nice car. Will book again.

Really easy to book. Like using the app. Will book again.

Counter staff helpful. Car more spacious than we thought it would be. Comfortable car and ran smoothly. All very efficient. The power of the car engine was less good than we hoped.

Nothing could have been better. This was a marvellous experience and the price protector worked its magic and we got some money back. The booking process was smooth and efficient and we are delighted with the service and will use again.

All very smooth. Had problem with my credit card during the day as I couldn't remember pin. They listened to my problem professionally at all times.

All very impressed. I was particularly pleased to find affordable insurance where excess is covered. The industry needs to find a way to not then have to also block out the excess on a credit card at the desk. If it's covered then it's covered.

On pick up the fuel gauge was not at the top. I filled the car the day before drop off and noticed when full the gauge does not go to the top. On the day of return I topped the cars fuel to full at a garage that was 10 miles away from the drop off( I have the receipt with date and time and garage). The gauge did not go to the top after filling again. Budget charged my card £16 when I returned home. I will be making a complaint to budget on Tuesday and will probably not use budget again.

Like: Hire desk easy to find just after carousal, friendly and helpful guy on the desk. Less than 5 mins walk to pick up car which was on the airport – however the walk is not covered so you are exposed to all the elements! Car was easy to find there was more damage on it than advised, I would recommend that you check just to be on the safe side and as not to incur further costs, although this was quickly resolved by the staff on site and we were on our way!! Same on return quick and easy drop off.
Dislike: That the car had more damage than stated on the paperwork originally provided - this should be more accurate