Good

Satisfied

The person who was checking us out lied to us about the tolls and talked us into purchasing things we did not need.

The car was adequate for what we needed. However, upon arrival there were none left of the type ordered so we were given a different car as there were only two cars left which were both Kia Souls. This meant that we actually could not fit both our suitcases in the boot and had to use the back seat. It is therefore lucky that there were only two of us otherwise we would not have fitted in this car. Despite this, my main criticism would be that we were offered a toll pass and it was suggested this would be a cheaper option for us and that we would benefit from it, it cost $105 and we only went through about 6 tolls that would have cost us about $25. I would therefore like to be contacted and compensated accordingly with my comments.

Very easy to use and no issues

Rental was set for a Compact and attempt to provide an Economy was made. 3 adults and with multiple suitcases was not going to work with the tiny Economy. Main renter is a female. Compact was provided after making request and additional wait time.

Price Drop Protector is a nice benefit as long as it remains free of charge.

All 3 people I interacted with were professional, friendly and pleasant. They say "people remember how you make them feel" and I left each interaction with a smile and feeling great. Whoever checked me in was a very professional young man who made me feel like my time was valued, I was taken care of. He advised me on my routes re the ezpass. The gentleman downstairs and the gentleman at pick up were friendly and funny (even at 430am!). GREAT job all around everyone.