All was good except for the wait to get my rental

Counter person said he would give us an upgrade for putting my wife's name on the paperwork to be able to drive the car. Not so, the upgrade cost me.

They didnt have any full size sedan, so they upgraded us to a SUV. Which was 4yrs old with 55k miles beat up with scratches and no speed. Made loud noises. Couldnt find anything nearby to exchange the car

Please give full size sedan as promised hold advantage accountable

Like: Ease of dropoff
Dislike: the 1.5 hrs it took to stand in line to wait for service.

Dislike: Waiting to pick up the car. There were two to three people working and a line of people out the door waiting. It took us at least 45 minutes to get to an agent.

Like: Good mileage.
Dislike: Vehicle seemed to have some steering issues. Especially bad handling when going through small dents in the road on the freeway at highway speed. Also there was a big bulls eye in the windshield that looked like an attempt to fix it had been made. Didn't notice it until I drove off the site and immediately went back in to have it noted on my damage sheet. I wondered if I hadn't caught it would I have been charged with the damage? Also I will never rent a car in Colorado ever again due to the crappy new law that requires compensation to the rental company for each day the vehicle may be off the road if it needs repairs. One more step toward Californication of a once great state.