A stressful experience exacerbated by the counter staff

1. There was a discrepancy in the service, and I was overcharged by £152.01. Despite multiple attempts to contact them, I have not received a refund. 2. We were told there would be a Chinese-speaking staff member to assist us with the car pickup, but when we contacted them via WeChat at 9 AM local time, they replied, 'This Chinese service number's working hours start at 8:30 AM. Sorry for not being able to assist you during your pickup time.' We had to figure it out ourselves, which was quite frustrating.

The car was in good condition, but the company is relatively small. Service was average, and they tried to upsell insurance.

I like that they excepted my annual rental car insurance plan without guestion and without trying to sell me more!

The car was good but unacceptable wait at collection of nearly 2 hours. This was the case for lots of other customers too.

Good