Overall service was satisfactory, but the car rental company should provide more guidance and instructions for the pickup and drop-off processes. When picking up the car, after making the payment on-site, the company only gave a brief explanation of the contract. No staff accompanied me during pickup; I had to find the car myself. Once at the pickup location, it was not easy to locate any staff. For the return, it was done at night, and there was no one at the drop-off point.

Satisfactory

Very dissatisfied, although they didn't push extra insurance or persuade me to upgrade the car, the reserved Volvo was unavailable and they only gave me an Opel if I didn't want to upgrade! They even downgraded me! Returning the car at Nice airport was complicated due to numerous turns, especially when trying to find the return lot. It's easy to end up in a parking lot instead of the car rental return area.

They did not provide the booked car group. It's unclear whether this was due to the rental company or QEEQ. Everything else was good.

Normal