Unconventional but Got Us What We Needed

The car pickup location was outside the airport, which was unexpected. We had to call them to arrange a pickup to the car rental location. The car wasn't provided with a full tank, and they didn't refund the extra fuel we added upon return. I booked a Toyota Camry but received a Nissan Sentra, which is similar to a Sylphy in China. A Category B car was replaced with a Category A car.

There was a good experience with auto group, they are nice, kind and cooperative people, and I recommend this group to any one. Good luck auto group!

Not a convenient process to collect car. Instructions was difficult to follow. Car was not cleaned inside nor washed outside. When I queried I was told its a busy season and the turnaround time from booking to vehicle was to short. Car seat was not ready & had to install it myself in the car.

The business hours are not convenient at all!!!!

Dislike: The pick up and drop off was not at the airport, you have to call them and then they would send a car to pick you. Picking up was not too bad but the drop off was a huge problem. The complimentary "shuttle" service is only within office hours, so for us, our flight was at 10am which means we had to be at the airport by 8am, and the rental company told us we had to drop the car at their office and book a cab to the airport. That was inconvenient and extra cost to us.