Tried to charge £50 extra for unlimited mileage. £3k deposit really, then had to pay extra for insur

Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them

Waited over an hour, in a hot terminal, to pick up car. Staff said I needed extra insurance !! This was paid for up front, and they should have been made aware. Overall cost was £20 higher than original quote. On the plus side, car was upgraded to a new seat arona.

Easy to book, good communication

Just the usual upselling tactics at the desk

Counter staff very helpful and the colleague at the collection point was really helpful

5 minute wait,staff were very efficient and helpful...

Easy to book,no hassle...