Terrible

Was everything fast and easy. Location is good.

It was my first time to rent a car at FOX and was easier than I've expected. I am thankful the staff who explain the insurance policy.

Nothing special.

Convenient shuttle pick up and drop off from the airport was extremely helpful. Friendly staff, easy rental process, and return of vehicle was super easy....made it to the airport in plenty of time.

Super easy process.....app was convenient!

They took advantage of my tiredness and talked me into extra insurance even though I told them that I already have one. They said that it is something different. So their cheap offer became quite expensive.

the FOX counter staff really tried to overcharge me. First, he did it by selling us gas plan. Then insurance. Then he simply charged on my credit card an amount that was more than what I was supposed to pay. I had to show him my confirmation to say that I only needed to pay $132US. I was charged a deposit of $150US (which is OK because it is a deposit). This was supposed to be refunded to me after return. I just checked my credit card statement. I only got a refund of $18CAD. I now need to contact FOX and Easy Rent Cars to get refund of full amount of $150US. All this is quite annoying.