Nightmare with goldcar

The car was in great condition, and the inspection was thorough.

I rented a car through your location in Turkey Istanbul Sabiha airport and they took a car warranty of 3000 thousand Turkish Liras from me and when the car was delivered, they informed me that they would refund the deposit amount within 7 days and when checking on My Account I was surprised to get a refund of 357 liras !!! Out of 3000 thousand lira, the amount of 2643 lira was deducted !!!؟؟؟ Please contact the rental company and get the discounted amount back, and thank you very much

I rented a car through your location in Turkey Istanbul Sabiha airport and they took a car warranty of 3000 thousand Turkish Liras from me and when the car was delivered, they informed me that they would refund the deposit amount within 7 days and when checking on My Account I was surprised to get a refund of 357 liras !!! Out of 3000 thousand lira, the amount of 2643 lira was deducted !!!؟؟؟ Please contact the rental company and get the discounted amount back, and thank you very much

Could be faster

Things went fine and did not take long time. Staff are helpful and friendly. I believe that the car rental companies should explain more about types of insurance coverage (The meaning and the degree and level of coverage)..

Waited more than 1 hour to pick up car which only 4 person in front of us. Only 1 staff is working. We cna see processing time was very quick for all other companies. Wasted our precious time during vacation. Expected company to be more well prepared since already booked online during pick up. Drop off goes smoothly. Staff was kind and helpful.