Flat tire due to the tire condition and had to pay $500

Australia

Reviewed: Fri, Aug 16, 2019

About Apex: 7.7 /10

I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear. Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more. I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults. I highly recommend to opt in to the right car insurance program when you are renting from here.

About QEEQ: 10.0 /10

Economy | Hyundai Accent 2 Doors or similar

1 days rental

Relevant Reviews on Apex CAIRNS AIRPORT

ChristineN

Australia

8-day rental

Compact | Kia Cerato or similar

Reviewed: Wed, Jul 22, 2020

“Great experience!”

About Apex: 10.0 /10

Staff were excellent to deal with, most efficient and helpful. Lovely car

About QEEQ: 10.0 /10

All good - worked well !

G.Barnes

Australia

1 days rental

Intermediate | Hyundai Elantra or similar

Reviewed: Sun, Sep 22, 2019

“Great overall experience - no hassle - excellent service - affordable car hire.”

About Apex: 9.0 /10

Everything associated with our rental, from the booking, the staff at the pick up/drop off, the vehicle, use of vehicle, to drop off was excellent -EXCEPT - the instructions as to where to pick up the courtesy van at Cairns International Airport - should have read "turn right out of main door Terminal 1 and proceed towards domestic terminal for courtesy van - pick up approx half way between International and Domestic Terminals" - words to that effect. Now we know where the pick up area is, it is fine, but for first timers the instructions on the Easy Rent a car app are vague.

About QEEQ: 10.0 /10

M.Jarvis

Australia

1 days rental

Economy | Hyundai Accent 2 Doors or similar

Reviewed: Wed, Sep 18, 2019

“Seamless.”

About Apex: 8.3 /10

Very helpful and vey fair. Pamela in the Cairns office was very professional during the vehicle inspection process.

About QEEQ: 8.0 /10

M.Riley

Australia

1 days rental

Intermediate SUV | Mitsubishi Outlander or similar

Reviewed: Tue, Sep 18, 2018

“Excellent”

About Apex: 10.0 /10

Like: This is the second time we've rented off you - an enjoyable experience.
Dislike: Shame you won't pick up and drop off from the International Terminal. We travel with 2 large golf bags, 2 others bags and hand luggage so it would be nice to be collected at the terminal rather than having to navigate our way across to the pickup area.