Flat tire due to the tire condition and had to pay $500

Australia

Reviewed: Fri, Aug 16, 2019

About Apex: 7.7 /10

I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear. Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more. I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults. I highly recommend to opt in to the right car insurance program when you are renting from here.

About QEEQ: 10.0 /10

Economy | Hyundai Accent 2 Doors or similar

1 days rental

Relevant Reviews on Apex CAIRNS AIRPORT

C.Ullyatt

Australia

1 days rental

Economy | Suzuki Swift or similar

Reviewed: Fri, Jul 29, 2022

“Won’t use QEEQ again”

About Apex: 9.0 /10

Issues with phone and internet on pick up day. Mix up due to lack of internet that Was difficult to add excess reduction fee. Rented again later in week, booked directly nil issues.

Michael

Australia

1 days rental

Intermediate | Hyundai Elantra 2 Doors or similar

Reviewed: Fri, Feb 21, 2020

“Easy as usual”

About Apex: 10.0 /10

Very easy to deal with. Caught the free shuttle bus both for pick up and drop off and both times was prompt

About QEEQ: 10.0 /10

As always so easy to get the best deal. Love the app!

E.Dionysius

Australia

1 days rental

Medium SUV | Mitsubishi Outlander or similar

Reviewed: Sun, Jan 19, 2020

“Excellent”

About Apex: 10.0 /10

Apex staff were easy going and informative and helpful.

About QEEQ: 10.0 /10

It was user friendly. I don’t believe we had success with a price drop.

B.Duggan

Australia

1 days rental

Intermediate | Hyundai Elantra or similar

Reviewed: Mon, Jul 8, 2019

“Very happy, great experience.”

About Apex: 9.3 /10

The experience was great. Will happily book with you again in the future. However, my only quibble was that I was expecting a counter for picking up keys. It would be better if you could notify people what to do when they arrive at the airport. A simple text with instructions would have been great.

About QEEQ: 10.0 /10

Paul H

Australia

1 days rental

Standard | Kia Optima or similar

Reviewed: Mon, Aug 27, 2018

“A breathe of fresh air”

About Apex: 9.8 /10

Like: Have dealt with airport counter staff in the past for car hire firms. Efficient but a bit clinical. It was so nice to go through the car rental details with Apex in Cairns. A nice office and chairs for the customers to sit while the paperwork was checked. No rush, no upsell, just friendly staff who cared and exhibited the lovely attitude that is more prevalent when leave the capital cities and deal with friendly regional people who value your patronage, and who care. Probably the best rental experience I have had in many many years.
Dislike: All good.

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Flat tire due to the tire condition and had to pay $500

Relevant Reviews on Apex CAIRNS AIRPORT

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