Not bad, the car's condition was average, and Carplay often didn't work properly.

It was okay, I'm used to Hertz, so their car models are generally reliable, but this time the car was the worst I've ever used. When picking up the car, I noticed multiple scratches on the body and a barely noticeable dent near the trunk. During the last two days, it seemed like the tire was leaking air, and the tire pressure warning kept activating. I contacted QEEQ but didn't get a clear or satisfactory response. Fortunately, the leak wasn't severe, so I managed for two days. When returning the car, the leaking tire still had more than half of its pressure left.

The car had issues and customer service did not respond to roadside assistance calls

After arriving at Hertz's Washington Airport location, the staff informed us that the rental car only had basic insurance, which only covers our own damages in case of an accident and did not include the million-dollar third-party liability insurance! I'm not sure if this is an issue with the rental car platform or Hertz. Then, the Hertz front desk started pushing various insurances and a fuel refilling service on me! In the end, it cost over 600 dollars, more than 100 dollars extra! When I declined these additional services, the staff member became visibly unhappy and impatient!

Positive 1. The customer service during pick-up was fast. 2. The customer service during drop-off was equally faster and smooth. Negative 1. I booked a Jeep Cherokee cause I will be driving from San Diego to San Francisco and would need a bigger car so my family will be comfortable. They changed this without notice to a much smaller Buick Encore without any explanation. 2. I ordered a toddler seat for my 5 yo kid and confirmation was sent for this. But at the time of pick-up and I ended up travelling to from Carlsbad to San Diego Airport ( a total of 1 hour ++ trip) and end up wasting half-a-day of our planned trip. 3. and because we have to adjust our trip, we have to extend our rental. 4. I have used Hertz before and they would normally explain the gas and time of return, I totally forgot about these things because of the rush and I ended assuming that I need to fill-it-up in full. I also found out that I was being charged to pay for overtime time charged and I needed to call the customer service to cancel the charges.