Long wait at pick up. Van not cleaned and ready to go,, then had to wait for registration tags.

Booking and pickup were seamless.

It's okay, tends to upsell.

ハイランダーと同等クラスのKIAのSORENTOでした。

予約時に日本語ピックアップガイド利用可能となってましたが、実際は利用日以降のサービス提供とのことで利用できませんでした。実際は必要ありませんでしたので問題ございません。

The car broke down for three hours, called Hertz, no response after three hours. Later, a passerby helped to start the car, drove it back to the airport, and the manager-level staff at the rental company showed no apology for our experience. They did not provide a sufficient professional attitude when things went wrong. If you want to ruin your vacation, use this terrible company.

I chose a child seat, but when I got to the rental company, they said there was no child seat for me.