Random charges and unexplained fees. I've been using this platform for overseas car rentals since 2012. At that time, not many people from China were using the platform, and international rental agencies were more reliable. However, by 2019, as more Chinese customers started using the platform, those agencies began to impose arbitrary charges. In the future, I will book directly through the international rental agencies' platforms to ensure accountability. My trust in this platform has been decreasing.

Great service

Excellent

Long queue for service but agent was very friendly and helpful making the experience very good. Would certainly use again.

Car was fine although I booked a smaller size of vehicle than we would usually use. GPS was awful, would constantly provide wrong directions or would make us do a Uturn to find out we had to turn around again after having followed the directions.

The car was perfect as it was upgraded in to Dodug Journey, yes it was consuming a lot of gas but it was very comfortable, the people of budget in the pick up and drop of were so helpful and profetional ... it was a smooth ride