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Live chat Email us Service Code: 1028609039
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Reluctant to use company again as they appeared dishonest and untrustworthy

Reviewed: Mon, Aug 5, 2019
About ACE: 5.7 /10
Car was fine, but staff tried to overcharge on collection and were extremely unhelpful on return refusing to simply sign a note saying all ok having inspected vehicle and agreeing that there was no damage
Mini | Opel Adam or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

W.Holland

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Sep 3, 2019
“awful”
About ACE: 4.0 /10
Terrible service, tried charging me over twice the price of fee i agreed on the internet, tried selling me insurance i didnt need and lied and told me my insurance didnt include things that it obviously did. Charged me more for bringing car over border to spain from france than they should have. Charged me for 7 days(full rental time) even though i was only over in spain for 2 days. Was a very stressful experience. had to argue for 30 mins at kiosk.

P.Foulk

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Aug 14, 2019
“Insurance more expensive than rental, car picked up at night it was dirty and staff useless”
About ACE: 4.3 /10
Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!

Sébastien

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Jun 26, 2019
“ACE is a terrible company. I will pay extra money to go with Europcar or others”
About ACE: 6.3 /10
Absolutely terrible. Non trained employees. I was told the car is not insured at all and it took me 45 mn to get the keys.
About QEEQ: 8.0 /10

J UK

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Jun 18, 2019
About ACE: 7.7 /10
Just the usual upselling tactics at the desk
About QEEQ: 10.0 /10

BrianM

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Compact | Opel Astra or similar
Reviewed: Tue, Apr 30, 2019
“Would do it again”
About ACE: 9.3 /10
The insurance options and fuel refill terms were complex. When I booked I didn't realise a diesel rental car has a tax in France
About QEEQ: 10.0 /10

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