Excellent service. Friendly and efficient. Thank you for the upgrade! Only downside is that there is limited staff at check in and as travellers all arrive with the same bus the waiting time is a bit long.

Easy and efficient. Will use again.

Got a good upgrade to a Hybrid car that was excellent

Very disappointed. I was forced me at the counter to pay 280 pounds extra for insurance. Though I had a credit card they said its not valid and they have to charge extra insurance otherwise I couldn't take the vehicle.

It took 40 minutes to pick up a pre-booked car. The counter staff were incredibly slow. In that time only 3 cars were booked out. A new bus load of customers then arrived and as there was no queuing system in place I had to stop the member of staff who was about to serve one of the later customers when it was my turn. The car was dirty and had lots of damage so the check took another 30 minutes. It was the worst car hire experience I have ever had.

An overall excellent experience, will use this company again

Cannot comment on customer service as we didn’t require it, but all other aspects of service excellent