I don't know how much more unhappy I can be with this company. I tried to extend my rental on the internet, and by calling no one would ever answer the phone, and it seems they closed out my rental contract early even though I didn't bring back the car. Not to mention there were several errors on the paperwork such as the spelling of my name, the city and state I am from on the license and my email address being wrong.

Everything on your platform is always wonderful. I have always had a great experience with you guys

Fox needs a better system for checking in and processing contracts. They don't seem to have an express check in for members like their competitors do. It's really frustrating to wait in line for so long and if it weren't for their good prices I would to another agency that's more efficient.

Upon arriving at FOX to pick up our $205 booked rental, we were assured an 'economy category' 4 door vehicle would not have enough room for 2 adults, 2 children, 2 suitcases and a backpack; we would have to upgrade to a 'full size category' vehicle. We were also notified they do not accept third party auto insurance, so purchasing rental insurance through them was mandatory. And on top of that, there was an added $150 deposit. So, we went in planning on spending the quoted booking price (a little over $200), and ended up with a $558+ bill, IF $150 deposit actually gets refunded. As my husband was signing papers, I did another search on easyrentcars.com, this time for a full sized car, plus added insurance, with everything else the same, the price should still only have been $275. I fully believe FOX is adding random charges and fees, and extra tax to Jack up their pricing.

Easy to use

I called customer service within 2 hours of getting rental and never got any resolution what so ever. A manager never contacted me back. I also went all the way back to LAX the next day,a 2 hour drive to fix the problem with no results.

I would like my issue resolved. I paid 2x over what I was told and what was listed online

Thank you for finding our bag that was left by a mistake on the van and delivering quickly.

Great job finding the vehicle.