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Search for Hertz Car Rentals in San Francisco

Poor HERTZ customer service

Reviewed: Wed, Jul 31, 2019
About Hertz: 6.0 /10
Booked a mid size SUV specifically to fit our luggage. As soon as the rental clerk realised we didn’t need the additional insurance we were palmed off with a smaller SUV than needed. No pre inspection by the staff, couldn’t be bothered, luckily I always take extensive photos and videos as on returning the vehicle the inspection guy stated that I should have highlighted the parking dents and scratches before hand. Luckily I have photos on pickup and drop off. Beware!
About QEEQ: 8.0 /10
EasyRentCars were fine.
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Jeep Cherokee image
Hertz
San Francisco Airport(SFO)
San Francisco
United States
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Hertz SAN FRANCISCO INTL AP

Lorraine Lewis

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Hertz
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Mon, Jul 1, 2024
About Hertz: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Andrea Conrad

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Hertz
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Sun, May 5, 2024
About Hertz: 8.0 /10
The service was good, but they pushed for vehicle upgrades and additional insurance costs. Didn't feel good about it.
About QEEQ: 8.0 /10

Gemma Shaw

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Hertz
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Sat, Sep 12, 2020
About Hertz: 4.0 /10
The service attitude is extremely poor. They get upset if you don't purchase additional services, give you a cold attitude, and speak so softly it's hard to hear. They also don't repeat what they say. Very bad experience!
About QEEQ: 8.0 /10

Beatrice Daisy

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Hertz
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Sat, Oct 13, 2018
About Hertz: 10.0 /10
Very good
About QEEQ: 10.0 /10

Edith Henry

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Hertz
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Mon, Sep 25, 2017
About Hertz: 2.0 /10
I returned the car less than 30 minutes late, but they charged me an extra $30. This is unreasonable. I can understand paying proportionally for the extra time, but this rental policy is unacceptable. I've rented cars overseas many times and never encountered this situation.

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