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Bait and Hound

Reviewed: Thu, Jul 25, 2019
About Routes: 8.3 /10
Routes is not ready to rent cars to travelers through your website! Counter agent is more a sales person than a customer service agent; their focus is to force the up-sell of peripheral services for the vehicle (insurances, etc.) Routes operates a non-transparent pedatory process. The renter is stuck at their remote location with little or no choice but to buy the additonal coverages and services because renter is stuck and/or eager to leave the situation because the rental process is stretching well beyond 45 minutes. I have rented 100s of vehicles even using EasyRents many times. Routes is the worst that I have experienced around the world and will never select them in an offer by EasyRents again. I suggest that you drop thme from your vendor list for your US domestic travelers but especially your international travelers!
About QEEQ: 10.0 /10
Good platform--I have rented through Easyrentcars on several previous occasions. I recommend vetting your vendor partners more rigorously. Routes is not a good partner. I plan to contact the Florida Better Business Bureau concerning my experience.
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

K.Alfers

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Sep 24, 2019
“Very smooth process.”
About Routes: 10.0 /10
The car I got was better than expected. Instead of Toyota Corolla I got a Kia Forte, very roomy.
About QEEQ: 10.0 /10
I love using easyrentcars. I never have a problem. no problem cancelling if necessary.

J.Edward

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 3, 2019
“Not bad”
About Routes: 9.7 /10
No one answered the phone when we called to be picked up from the airport and had to wait an hour, while everyone else got picked up from their shuttle right away. However, the car was better than expected. New 2019 Kia Forte, very nice car. The lady that helped us check in seemed a bit disengaged and uninterested in helping us, but the guy that helped us check out was awesome and fast. Overall, the whole process went fine and price was great, so I would probably rent from here again.
About QEEQ: 9.0 /10

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Medium SUV | Nissan Rogue or similar
Reviewed: Thu, Jun 27, 2019
About Routes: 10.0 /10
Time to pick up car was almost 1.5 hrs worst than I've ever experienced. The lady who assisted was very helpful and courteous. The cars were great condition and priced reasonable. The drop off service was great no wait time.
About QEEQ: 10.0 /10

J.Brady-Carte

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Special SUV | Jeep Wrangler or similar
Reviewed: Sat, Mar 2, 2019
About Routes: 7.3 /10
My only complaint is that we had an early flight. The location was supposed to open at 6:00 am and the shuttle to the airport was supposed to leave at 6:05. They did not even open their gate/door until 6:10. It may not seem like a lot of time, but when you are trying to make a flight, it could potentially make you miss your flight.
About QEEQ: 10.0 /10

A.Lewis

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Premium SUV | Jeep Wrangler or similar
Reviewed: Tue, Aug 28, 2018
“Tough Jeep”
About Routes: 8.2 /10
Like: The keep was great. Less than $100 for MondayMonday-friday.
Dislike: My information was not in system initially like I didn't have a reservation.

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