Terrible worst experience every will not be using this company again

Picking up the car was efficient with plenty of staff. However, returning the car was a hassle as there was only one staff member who was busy managing returns and airport transfers.

Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t. Car was old, 87000k’s on it and badly damaged all round the vehicle.

The pick up is a bit further from the airport but it is okay as they come to pick us up in a shuttle. Approximately 7-8 minutes drive from the airport. Some issues with drop off as no staff at the depot so had to wait for about 30 minutes. I rang them and was told that they are dropping off a customer to the airport. If it wasn't for the flight delay, I would have missed my flight.

Would prefer it if I can see the year of the car.

Positive experience with the company. A very friendly woman at the front desk. Easy check-in and -out process. Car was in pretty decent condition. Would rent from them again.

Surprising good quality of the vehicle given the price. When we picked up the car, the guy took about 20 photos of the car including the inside, seemed excessive. When we brought it back, they wouldn't give me a receipt and the whole process of returning it seemed a bit sketchy, but hard to beat the price we paid.