The car was not what i booked. It was too big. Airport p/up was poorly organised. spent 1hr waiting

The company upgraded us to a Nissan Teana for free. The handling was excellent.

The staff’s authentic Beijing accent felt very familiar and friendly in a foreign country. They had a great attitude, provided proactive pickup and drop-off services, and the rental process was smooth and efficient. They even provided extras like a charger and phone holder which were not included in the rental information. The car was in great condition. When a problem arose with the vehicle, the customer service lady was very kind and capable, and she looked very professional in person.

Terrible, terrible and terrible! Don't ever try using this car rental company, you will regret and it will ruin your holiday! It is the worst experience I have in my car rental experience for the past 20 years. I wish there is a negative score for EZU!

Staff were very friendly and helpful. Great Value for money and well worth going out of the airport for collection. Car was easy to drive and fuel efficient. Only issue - if you're picking or dropping off around school time, the road where you collect the car is extremely busy due to a large school.

Like: Firstly, the cost for 3 days hire was fantastic. Car was clean, staff were friendly and chatty. I have already recommended you to a number of my friends.
Dislike: The car was a little old and occasionally made some funny noises. i was a little worried i was going to break down.