Everything that I expected with no issues.

Picking up the car was efficient with plenty of staff. However, returning the car was a hassle as there was only one staff member who was busy managing returns and airport transfers.

The reception attitude on the day we picked up the car was very indifferent. When we returned the car, there was no one at the store, and no message was sent to us. We were very anxious because we had to catch a flight back home. They didn't answer the phone, and later replied on WeChat saying that there's no use in rushing as they are coming to pick us up. It felt very unpleasant. The car was quite old and didn't have in-car charging. The cigarette lighter socket was not functional. It wasn't as thoughtful as the other company we used previously.

Friendly staff, easy to communicate, briefing conducted very well

easy and smooth booking process

A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.

Brandon was helpful, but little could he do to expedite the insurance reimbursement.

Like: Efficient, friendly, top value for money