There was a system issue, and I waited for over 2 hours.

We initially went to the wrong place and ended up inside a building (QEEQ's instructions were to find staff directly outside to pick up the car). During registration, the staff inside first told us they didn't have the model we booked and asked us to pay extra for an upgrade, then tried to sell us various insurance policies.

There is a dedicated shuttle from Los Angeles Airport to the rental office. The cars are relatively new and perform well. Overall, the experience was great. There was an attempt to sell additional insurance, but I declined.