Vreselijk niets is duidelijk

Took over an hour to get the car, upgraded the insurance when booking then was sold another insurance upon picking the car up, too many companies involved and I feel like I’ve been ripped off. Won’t be returning.

The car was very new and clean

The whole process was fine.

Waited over an hour to pick up the car. When we got to the desk there were 5 customer service people on duty but one by one they left leaving only one person to deal with the last three customers. They clearly don't care.

Just the usual upselling tactics at the desk

Àu comptoir ils font tout pour nous faire vendre une assurance. C'est de l'achat forcé. J'ai continué de refuser et ils sont devenus désagréables avec nous. Heureusement ceux qui ont fait l'état des lieux avec nous étaient très agréables. Attention ils débitent 1200€ de caution !!! Est-ce légal ?????