Slow service at Munich from Europcar but redeemed by eastrentcars response.

Big shout-out to Europcar in Munich! We had booked a Volkswagen Touran for 5 people. When we arrived at the rental office and told the staff that we had 5 people and a lot of luggage, they immediately gave us a brand-new Nissan 8-seater diesel MPV that had only done 5000 kilometers. The car was super spacious, and it was incredibly comfortable for our group of 5! The staff was friendly and, although they tried to upsell insurance, they stopped once I mentioned we already had full coverage. Overall, this was a great car rental experience in Germany—very satisfied!

When we arrived at the store, they told us there was no A3 available as we had booked. They said Golf is a similar-class vehicle, but choosing an A5 would require a significant extra cost.

Satisfied

The store is easy to find, but requires a long walk. When we arrived in Munich, it was already late at night. The store provided a car and parking spot, but we had to search for it ourselves. Unfortunately, the designated license plate wasn't at the given spot, forcing us to return to the store for assistance. The staff searched around but couldn't find the car either, so they had to provide us with another vehicle. The entire process took about an hour, which was quite frustrating. The T-Roc's trunk is quite spacious. You can lower the trunk floor by one level, easily accommodating one 28-inch suitcase, one 26-inch suitcase, and additional small items.

My first self-driving trip in Europe ended perfectly, thanks to Europcar's high-quality and professional service throughout the journey. Many unexpected situations and minor issues were handled smoothly and effortlessly, making it a very wise choice. Europcar's services are highly professional and well-regulated, allowing you to enjoy your trip with complete peace of mind.