EZU Melbourne Airport Review: Pickup/Drop-off Acceptable, Cleanliness Excellent, Customer Service Ve......

N.Zainal Abiddin

Australia

Reviewed: Mon, Jul 22, 2019

About EZU: 8.0 /10

I spent time to search for the shuttle for pickup for 30 mins. I called them few times. After maybe 10th trials, they were able to pick up my call. the shuttle van was white in color without any EZU logo. That made me difficult to trace them during the pick up. Hopefully they can improve their service. The car was in excellent condition but I got different model from what I booked online.

About QEEQ: 10.0 /10

Toyota Highlander 7 Seats 2016-2018 image

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Medium SUV | Toyota Highlander 7 Seats 2016-2018 Guaranteed model

1 days rental

Relevant Reviews on EZU Melbourne Airport

Ada Clement

Australia

1 days rental

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Aug 1, 2021

About EZU: 2.0 /10

A small scratch could cost thousands or even tens of thousands in RMB for repairs.

Darren Whit

Australia

1 days rental

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Apr 29, 2019

About EZU: 10.0 /10

Very good, excellent service

About QEEQ: 10.0 /10

Jimmy Lubbers

Australia

1 days rental

Economy | Toyota Yaris or similar

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Tue, Jan 28, 2020

“Super friendly staff, good car, high deposit price”

About EZU: 8.0 /10

The guy at the counter was super helpful and friendly.

About QEEQ: 8.0 /10

The voucher is not easy to get. Sometimes loading a long time. Not a clear overview.

Christian Hoeffel

Australia

1 days rental

Economy | Toyota Corolla Hatchback or similar

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Aug 5, 2019

“Weird, shady company that I would not use again.”

About EZU: 5.7 /10

This is definitely an upstart company that is bizarre. First, you wait for A LONG TIME to get the shuttle, then you're taken to the rental car office, which is basically an office building, which is nondescript. The rules for taking a car here are much more strict than a typical car rental agency- no messes, no spills or you get an extra charge. It took A LONG TIME to get the car with no wait, cant imagine what it would be WITH a wait. We luckily got the car back without incident. Another thing, they open at 8am, so if you have an early flight, you need to book with someone else, because you have to ask for an early drop off, and it's not guaranteed.

About QEEQ: 10.0 /10