Very satisfied, clean and efficient

I waited nearly an hour to pick up the car, while the person behind me got their car in just over ten minutes. It took three reminders for the staff to finally bring the car. The drop-off location is far from the airport, but the staff kindly drove us to the airport after completing the return procedure.

The car model was exactly as requested (unlike many companies that always provide 'similar models'), and the vehicle was in great condition. Arrived at dawn, and both the store staff and the car delivery personnel were very friendly. The pick-up and drop-off instructions were very clear, but communication requires English. Big company, you get what you pay for!

Overall, the service was very satisfying: First, we were two hours late to pick up the car, and the front desk allowed a two-hour late return; Second, the staff at car pickup was very patient, explaining how to use the car and documenting any scratches.

Well-known car rental company, clearly marked.