The front desk staff were very professional, and both the pickup and return processes were quick and efficient.

Satisfied

Charged extra upon return, with a tough attitude and no explanation provided. Customer support intervention was ineffective.

It was easy to find the rental center after taking the light rail from the airport, and there weren't many people in line.

The mystery car should have been for 5people with 2large cases. Out of all the cars on row 3 there was only 1car that fitted this criteria. A silver Kia which has a dent and a scratch on every inch of the car. When I mentioned that I wanted a different vehicle I was told I would have to pay and upgrade so I took the vehicle in bad condition. I have always been told Hertz are the best car hire company however after this experience I would be very cautious about booking again.

Easy to book and happy with the price. Didn’t need to contact QEEQ for anything so can’t comment on customer service.