booked Ram truck but not available at the time of pickup got disappointed. Rented another vehicle.

Very satisfied

When we drove to Palm Springs, we discovered a slow tire leak. We went to the office to exchange cars, and they didn't charge any fees at all. We just got another car.

There were a lot of people in line, but the process was quite efficient and the service attitude was very good. I booked an extra day initially but wanted to return the car a day early. The Hertz staff said they wouldn't charge extra and allowed early return, which I found very flexible. The parking lot is huge, and the car condition is excellent.

The car pickup process is on the second floor of the mall, which is very convenient. The staff was very enthusiastic, and the car pickup location is in the underground parking lot right downstairs. Just take the elevator down.