I extended my rental for one day at the Melbourne store, and they agreed on 160 AUD initially. However, I was later charged 296 AUD and 396 AUD — two inexplicable expenses!

Very convenient, the car pickup process is quick, and returning the car is as simple as parking at the airport.

Pretty good, they provided a new car. It could be even better if it were cheaper.

Very good

There was no explanation about the car's condition when picking it up. They just handed me the keys without saying anything. This was completely different from my experiences in Japan and Thailand. However, since I frequently rent cars for self-drive trips abroad, it wasn't an issue for me. For inexperienced renters, this could be problematic.