Self-service for car pickup is quite convenient. I reserved an SUV, but the actual car I received was a compact Kia sedan.

This is by far the worst car rental company I have ever encountered both domestically and internationally! It’s outright robbery! I didn’t notice the mileage limit when booking, and upon arrival at the store to pick up the car, the company forced us to pay an additional 150 euros. Their attitude was arrogant throughout, and there was no room for negotiation. They kept pushing their insurance on us, and after refusing, they charged us another 30 euros for highway tolls. Yet, they didn’t even place any stickers on the windshield! That’s not all—the process of returning the car was a nightmare. On the day of return, Vienna was experiencing a thunderstorm, so we drove cautiously on the highway. Additionally, the return location was extremely difficult to find. After much struggle, we finally located the return parking lot only to stand in line for over half an hour, causing the car return to be late by just a few minutes. When handing over the car, I explained to the staff on-site that the delay was due to the weather and asked if there would be any issues. Their response was 'no problem!' Hence, we left confidently. However, before we even reached the hotel, my credit card was immediately charged 102 euros! Why didn’t they mention the charge on-site? Moreover, the 102 euros included an extra highway toll that they added again! Absolutely shameless!

This is the worst car rental company I have ever encountered, whether domestically or abroad! Simply outrageous! I didn't notice the mileage limit when booking, and when I arrived at the store to pick up the car, they forced me to pay an extra 150 euros. Their attitude was arrogant the whole time, leaving no room for negotiation, and they aggressively pushed their insurance options. After declining, they charged an additional 30 euros for highway tolls, yet didn't place any stickers on the windshield! On top of that, when returning the car, we experienced thunderstorms in Vienna that day, making us hesitant to drive too fast on the highway. Furthermore, the return location was extremely hard to find. After much effort, we located the return parking lot, but queuing up on-site delayed us by over half an hour. This caused us to return the car a few minutes late overall. When handing over the car, I explained to the staff on-site that the delay was due to the weather and asked if it was an issue, to which I received a reassuring response: 'No problem!' Only then did we leave assured. However, as soon as we reached the hotel, our credit card was immediately charged 102 euros! Why did they not inform us on-site about the fee? Moreover, the 102 euros included an extra highway toll charge! Absolutely shameless!

The service was good, the deposit was returned on the same day of return, and the car was in good condition.

The process was convenient and the car pickup was fast, but the staff forced me to pay for the highway fee even though I didn't plan to use the highway. The platform resolved this issue in the end. Although the process was unpleasant, in the end, Zuzuche helped me resolve the highway fee issue.