Perfect car to drive around Sicily. Great team to deal with

The counter staff were very friendly and efficient.

Very satisfied, the service was enthusiastic. I will come again next time.

The collection took about 90 minutes, just to get through the queue - for which you had to take a ticket to reserve your place - although this was not immediately obvious. There must be a simpler and more efficient way in which to book people into cars than the systems used here - it took about 20 minutes per car - horrendous!

The customer service was excellent, though at the airport in Catania where to pick up the car was not at all clear and we ended up waiting over two hours to pick up the car which was a bit of a nightmare.

Plus de 2h d’attente pour récupérer la voiture, après 30min de recherche pour comprendre qu’ils ne sont pas au terminal comme annoncé. Toutefois rien à dire sur l’agence que ça soit pour récupérer ou rendre la voiture, ils ont été professionnels.